| About Us We are a small business who value customer service as highly as making sales! There is full information about us in the "Shop & Product Information" section of our site. If you would like to know anything about us, or our products, please check this section, or call/e-mail- thank you. Our Contact details: Makeitnow 28 Brunel Way Box Corsham Wiltshire SN13 8LR United Kingdom Phone: 01225 436208 Fax: 01225 436125 Email: sales [at] makeitnow [dot] co [dot] uk 850438529 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payments, payment by Paypal, cheque, postal order or BACS transfer. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We aim to ship orders the day they are placed providing they are received before 2.30pm. On occasion this may not happen if we are busy or short staffed. If your order is urgent please call us on 01225 436208 and we will try to prioritise your order. |
| Delivery Schedule We deliver your order right away. We will normally ship your order in 1 business day. For UK orders, we usually use First Class Post. Please note that this is NOT a time guaranteed service, although Royal Mail say they aim for a 2-3 day delivery time. International orders are generally received in under <days> days but are not guaranteed to arrive within this time. If your order is urgent, please contact us to discuss the most economic method of ensuring goods arrive in time. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When you select to pay by card in our checkout, you are transferred to our bank's secure server to enter your card details and make payment. This section of our checkout is totally secure and uses industry standard 128-bit encryption. Our payment system and website is subject to regular scans to comply with the recent PCI-DSS card security regulations. We do not have access to your card details at any time during the order or payment process. If you have concerns about security, please call us and we can offer alternative methods of payment. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> If you have a problem with one of our products please call us immediately and we will act to resolve it to the best of our ability |
| Reaching Us If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 01225 436208, fax 01225 436125. Our address is: Fairyglass 28 Brunel Way Box Corsham Wiltshire SN13 8LR Please note that Makeitniw is a trading name. All correspondence, payments etc should be made out to Fairyglasss |
| Privacy Policy Makeitnow do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |